Telephone Operator (BPS-14) Mock Test

Sindh High Court

Practice for the Telephone Operator (BPS-14) mock test based on the exam conducted by Sindh High Court. This free mock test follows the official syllabus and prepares you with realistic, exam-style multiple-choice questions written in simple Pakistani exam English. Use it to build speed, check your weak areas, and improve your score before the real test.

Test Pattern

  • Duration: 90 minutes
  • Questions: 100
  • Subjects: 8

Official Syllabus & Weightage

The Telephone Operator (BPS-14) test by Sindh High Court covers Job Description, Verbal Reasoning, Analytical Reasoning, Basic Computer Knowledge, Communication Skills, General Knowledge, IQ, Quantitative.

SubjectWeightageApprox. Questions
Job Description20%20
Verbal Reasoning15%15
Analytical Reasoning15%15
Basic Computer Knowledge10%10
Communication Skills10%10
General Knowledge10%10
IQ10%10
Quantitative10%10

Telephone Operator (BPS-14) Past Papers Pattern

Past papers of the Telephone Operator (BPS-14) test follow the official syllabus above. The practice questions on this page are built subject-by-subject on that same pattern, so the balance of English, computer, mathematics, general knowledge and reasoning items matches what candidates report seeing in previous papers.

  • Job Description — about 20 of 100 questions (20%)
  • Verbal Reasoning — about 15 of 100 questions (15%)
  • Analytical Reasoning — about 15 of 100 questions (15%)
  • Basic Computer Knowledge — about 10 of 100 questions (10%)
  • Communication Skills — about 10 of 100 questions (10%)
  • General Knowledge — about 10 of 100 questions (10%)
  • IQ — about 10 of 100 questions (10%)
  • Quantitative — about 10 of 100 questions (10%)

Questions Preview

Real, exam-style multiple-choice questions already prepared for this mock test. Correct answers and detailed explanations are unlocked inside the test.

Q1. A recent study found that students who regularly attend extra coaching classes score higher on their matriculation exams. The study concluded that extra coaching directly improves exam scores. Which of the following is an alternative cause for the higher scores?

  1. A. Students attending coaching classes also spend more time studying independently.
  2. B. The matriculation exams are designed to be challenging.
  3. C. Coaching classes are expensive, limiting access for many students.
  4. D. Teachers in public schools are highly qualified.

Subject: Analytical Reasoning

Q2. Pointing to a photograph, a man said, 'I have no brother or sister, but that man's father is my father's son.' Whose photograph was it?

  1. A. His own son's
  2. B. His father's
  3. C. His nephew's
  4. D. His uncle's

Subject: Verbal Reasoning

Q3. Pakistan became a member of the United Nations in which year?

  1. A. 1947
  2. B. 1948
  3. C. 1950
  4. D. 1952

Subject: General Knowledge

Q4. What is the primary purpose of managing your tone during a professional phone call?

  1. A. To sound more authoritative than the caller.
  2. B. To convey empathy and professionalism.
  3. C. To speak faster and save time.
  4. D. To avoid answering difficult questions.

Subject: Communication Skills

Q5. Consider the statements: 1. All writers are artists. 2. Some poets are writers. Which of the following must be true?

  1. A. All poets are artists.
  2. B. No artists are writers.
  3. C. Some writers are not artists.
  4. D. Some artists are not poets.

Subject: Verbal Reasoning

Q6. Which component of communication involves understanding the other person's verbal and non-verbal cues?

  1. A. Active Listening
  2. B. Pitch Management
  3. C. Articulation
  4. D. Pronunciation

Subject: Communication Skills

Q7. If an intended recipient's line is busy, what is the most professional way for a PABX operator to handle the call?

  1. A. Transferring the call to a random extension to get rid of it.
  2. B. Placing the caller on hold indefinitely without explanation.
  3. C. Providing the caller with options, such as transferring to voicemail, taking a message, or offering to try again later.
  4. D. Telling the caller to dial the extension themselves.

Subject: Job Description

Q8. What is the primary purpose of an extension directory for a switchboard operator?

  1. A. To list all company assets.
  2. B. To track employee performance.
  3. C. To quickly locate and connect callers to internal departments/personnel.
  4. D. To manage email addresses of staff.

Subject: Job Description

Q9. A is the mother of B. C is the sister of D. D is the son of B. E is the brother of A. How is E related to C?

  1. A. Uncle
  2. B. Nephew
  3. C. Brother-in-law
  4. D. Father

Subject: IQ

Q10. What does PBX primarily facilitate within an organization?

  1. A. Internal communication only
  2. B. External communication only
  3. C. Both internal and external communication
  4. D. Data storage and retrieval

Subject: Job Description

Q11. Which major international conference, held annually, focuses on global climate change and is organized under the UNFCCC?

  1. A. COP26
  2. B. G20 Summit
  3. C. United Nations General Assembly
  4. D. World Economic Forum

Subject: General Knowledge

Q12. The ongoing discussions between the FBR and traders are crucial _________ resolving the tax disputes.

  1. A. to
  2. B. for
  3. C. with
  4. D. in

Subject: Analytical Reasoning

Q13. A shopkeeper bought 10 kg of Basmati rice for PKR 1,500 and sold it for PKR 1,800. What is the percentage profit?

  1. A. 15%
  2. B. 20%
  3. C. 25%
  4. D. 30%

Subject: Quantitative

Q14. During a telephonic interview for a position in the Federal Board of Revenue (FBR), the candidate's pronunciation of technical tax terms is unclear. What impact does this have on perception?

  1. A. It shows a strong command over the subject matter due to speed.
  2. B. It suggests a lack of attention to detail and potentially impacts their credibility.
  3. C. It indicates a unique communication style that is desirable.
  4. D. It has no bearing on their suitability for the role.

Subject: Communication Skills

Q15. If a caller requests to be connected to an internal extension but provides an unclear or incorrect number, what is the most appropriate action for a switchboard operator?

  1. A. Immediately disconnect the call.
  2. B. Politely ask the caller to repeat the number slowly.
  3. C. Guess the extension based on the department name.
  4. D. Tell the caller to look up the number themselves.

Subject: Job Description

Start the Telephone Operator (BPS-14) mock test

Frequently Asked Questions

What subjects are included in the Telephone Operator (BPS-14) test?

The official syllabus for the Telephone Operator (BPS-14) test by Sindh High Court covers: Job Description, Verbal Reasoning, Analytical Reasoning, Basic Computer Knowledge, Communication Skills, General Knowledge, IQ, Quantitative.

How long is the Telephone Operator (BPS-14) mock test?

This mock test is set to 90 minutes with 100 multiple-choice questions, matching the official pattern.

Is the Telephone Operator (BPS-14) mock test free?

Yes. You can practice the Telephone Operator (BPS-14) mock test for free on MCQsAI. Questions are generated in simple Pakistani exam English from the official syllabus.

Can I customise the syllabus for the Telephone Operator (BPS-14) test?

Yes. You can adjust subject weightage or disable subjects. Sign in to save your custom syllabus; otherwise the official syllabus is used.